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Privacy Policy

Jet9's Privacy Policy — Your data is protected

Your personal data is a trust we take seriously. Find out how Jet9 collects, uses, and protects your information — explained clearly in English.

Last updated: January 2026
Language: Bengali
SSL secured
Table of Contents

This privacy policy applies to everyone who registers with or visits the Jet9 platform. By using the site, you are considered to have accepted this policy.

1 Introduction & Purpose

Jet9 believes your personal data belongs to you. When we collect your information, it is solely to provide you with a better experience — not to sell. This privacy policy clearly explains what data is collected, why it is collected, and how it is kept safe.

Jet9's privacy policy is built to meet international data protection standards. We continuously update our systems and processes to keep your information secure at all times.

This policy applies to Jet9's main website, mobile app (if applicable), and all related services. If you use any third-party services, we recommend reading their respective privacy policies.

2 What data we collect

Jet9 collects three types of information — what you provide directly, what is gathered automatically as you use the platform, and occasionally what is received through third parties.

Data Types Example Collection method
Identity Information Full name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration Form
Financial information Mobile Banking/Nagad/Rocket number, transaction history Payment Processing
Technical Information IP address, browser, device model Automatic
Usage Data Game history, bet records, login times Automatic
Location information Country, city (approximate) IP-based

Jet9 never collects your bank PIN, mobile banking password, or full card number. If anyone asks for such information, report it to our support team immediately.

3 How Your Information Is Used

Jet9 uses collected data only for specific, legitimate purposes. We believe user data should make life easier for the user — nothing more.

  • Account management: For account registration, login, and profile updates.
  • Payment Processing: To process deposits and withdrawals accurately.
  • Identity Verification (KYC): For legal compliance and fraud prevention.
  • Customer support: To properly address your complaints and inquiries.
  • Platform Improvement: To improve the user experience.
  • Security Monitoring: To prevent fraud and unauthorized access.
  • Legal compliance: To meet the requirements of government and regulatory authorities.
  • Promotional Communications: Only to send you offers with your consent.

Your data is never sold to advertisers. Jet9 does not share your personal information with any third party for marketing purposes.

4 Data Sharing & Third Parties

Jet9 shares data with third parties only when strictly necessary and under defined conditions. Those circumstances are clearly outlined below:

  • Payment Processors: Only the information necessary to process transactions is shared with Mobile Banking, Nagad, and Rocket.
  • Technology Infrastructure: With server and cloud service providers bound by strict confidentiality agreements.
  • Fraud Prevention: Limited technical data shared with anti-fraud software providers.
  • Legal obligation: When required by a court order or a lawful request from a government authority.
  • Business Changes: In the event of a company acquisition or merger, provided the terms of this policy remain in effect.

Jet9 has Data Processing Agreements (DPAs) in place with every third party it shares data with. We ensure they maintain the same standard of security that we do.

6 Data Security Measures

Jet9 uses multiple layers of security to protect your data — covering both technical and administrative measures to maintain the highest level of vigilance.

  • TLS/SSL encryption: All data transfers are encrypted with 256-bit SSL.
  • Database Encryption: Stored sensitive data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Access control: Only authorized personnel may access specific data.
  • Regular Security Audits: Regular system audits conducted by third-party specialists.
  • Data Backup: Secure and encrypted backup systems.

In the event of a data breach, Jet9 will notify affected users within 72 hours and take all necessary action.

7 Your Rights

Every Jet9 member has specific rights over their own data. We respect those rights and respond promptly to any request.

Right to Access Your Data

You can find out exactly what data Jet9 holds on you. Submit a request to support and receive a copy within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information — either directly from your profile page or by contacting support.

Right to Erasure

Once a sufficient period has passed after account closure, you may request deletion of your data. However, certain information may need to be retained to meet legal obligations.

Right to Restrict Processing

You may request that your data be used only for specific purposes — for example, to opt out of marketing emails.

Right to Data Portability

You can request a copy of your data in a structured format (CSV/JSON).

8 Child Protection Policy

Jet9 is strictly for users aged 18 and above. We never knowingly collect information from minors.

  • Age verification is carried out at the point of registration.
  • Age is re-verified during the KYC process.
  • Any account identified as belonging to a minor is suspended immediately.
  • All collected data is permanently deleted.

If you suspect a minor in your household is using Jet9, please contact our support team right away.

9 Data Retention Period

Jet9 does not retain any data longer than necessary. Each category of information has its own dedicated retention policy.

Data Types Retention period Reason
Account information For the duration of active account + 5 years Legal obligation
Transaction records 7 years Financial regulatory requests
KYC documents 5 years Anti-money laundering laws
Cookies & log files 6 months to 1 year Security Monitoring
Marketing Preferences Until consent is withdrawn User Controls
10 Contact & Complaints

For any questions about our Privacy Policy, requests to access your data, or complaints, please get in touch with us. Our data protection team typically responds within 48 hours.

  • Email: [email protected]
  • Support: 24/7 live chat (log in to the platform)
  • Response Time: General inquiries within 48 hours, formal requests within 30 days

If this privacy policy changes, Jet9 will post a notice on the site and inform registered members. Continued use of the site after any change constitutes acceptance of the updated policy.

Your Data at Jet9 Why it's secure

We protect your privacy on two fronts — technology and policy

SSL encryption
Every page and transaction on Jet9 is secured with 256-bit SSL encryption. Your data cannot be read by anyone while in transit.
KYC verification system
The identity verification process protects your account from unauthorized use. Jet9's KYC process is fully secure and confidential.
Encrypted database
Every piece of data stored on our servers is encrypted. Even in the event of unauthorized database access, the data remains unreadable.
No Sale of Personal Data
Jet9 never sells your personal information to advertisers or third parties. Your data exists solely to serve you.
Limited access policy
Jet9 staff can only access the information required for their specific role. No one has unrestricted access to all data.
Regular Security Audits
Independent third-party experts regularly audit Jet9's systems to identify and address vulnerabilities.

Play Safe, Win with Confidence

Your data is fully protected at Jet9. Open an account today and enjoy gaming on a platform you can trust.

Register now Log In
Privacy Summary
  • Your data is never sold
  • 256-bit SSL encryption protection
  • 18+ only, child protection guaranteed
  • Breach notification within 72 hours
  • 24/7 support team, always ready
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